Help & Support
Welcome to White Koala
How can we help?
Find your way around White Koala or ask our team a question.
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Help & Support
Have a question about White Koala, signing in or becoming a provider? Send us a message and we’ll reply by email.
Getting started FAQs
How do I book a service?
Create an account or sign in, browse services and choose a provider. Available locations, prices and times are shown before you confirm a booking.
Can I book at my home or the provider’s location?
Location options depend on the service and provider. Check the listing for Home Visit or Store Visit availability.
How do I become a provider?
Create an account and choose the provider portal to start onboarding. Add your business details, services, availability and required verification documents.
What if I cannot sign in?
Use the password reset option on the sign-in screen. If you still need help, choose Account or Login in the form and include the email used for your account.
How will I receive a reply?
Our team will reply to the email address you enter in the form. Keep the request reference shown after submission.