Cancellation & Refund Policy

You can cancel a booking from its detail page in the app at any time before the service starts.

• More than 24 hours before the scheduled start: full refund to your original payment method.
• Within 24 hours of the scheduled start: a cancellation fee may apply, as shown at the time of cancellation.
• No-show: if the provider arrives at the scheduled address and you are not present, the booking is not eligible for a refund.

If a provider cancels a confirmed booking, you receive a full refund automatically. Where possible, we will help you rebook with another provider at no extra cost.

Instead of cancelling, you can request a reschedule from the booking detail page. The provider reviews your request and, once accepted, the new time replaces the original one at no charge.

Approved refunds are returned to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.

If something goes wrong during or after a service, raise it from the booking detail page or via the Support Centre. Our team reviews every case and, where a refund is due, processes it under this policy.

For questions about a specific booking, open it from My Bookings.