Terms & Conditions

By accessing and using White Koala, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

As a user of White Koala, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account. You agree to notify White Koala immediately of any unauthorised use of your account.

Service providers using White Koala must:

• Provide accurate information during verification
• Maintain professional conduct with all customers
• Fulfil bookings as scheduled or provide timely notice of cancellation
• Comply with all applicable laws and regulations

White Koala is a marketplace that connects customers with independent service providers. Providers are not employees or agents of White Koala. Each party is responsible for its own conduct and the quality of the service delivered.

White Koala shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service, even if we have been advised of the possibility of such damages.

All payments are processed securely through Stripe. Refunds are subject to our Cancellation Policy. Cancellations made more than 24 hours before the scheduled service are eligible for a full refund.

Any disputes arising from your use of White Koala shall be governed by the laws of Queensland, Australia. Both parties agree to attempt resolution through good faith discussion before pursuing legal action.

White Koala reserves the right to modify these terms at any time. Your continued use of the service constitutes acceptance of the modified terms. We recommend reviewing these terms periodically for changes.

If you have questions about these terms, please contact us via the Support Centre in the app.